Emitrr
AI AutomationUpdated October 26, 2026
AI receptionist and business texting platform for local practices that answers calls and texts, books appointments, sends reminders and collects reviews.
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What is Emitrr?
Emitrr is a communication platform for appointment-driven businesses that bundles business texting, a VoIP phone system, online scheduling, review requests, digital forms, faxing and an AI Agent in one inbox. The AI Agent works as a receptionist on two channels: a voice agent that answers and places calls, and an SMS agent that handles two-way texts and follow-up sequences. It collects details such as name, date of birth, insurance and appointment preferences, then books or reschedules directly in supported EHRs and CRMs like Athenahealth, eClinicalWorks, DrChrono and HubSpot. The core problem it removes is the front desk drowning in routine calls, voicemails and no-shows. The weak spot is transparency: there is no public price list, and almost every page funnels you to a demo. Pick it if you run a clinic, dental office, vet or home-services team that lives on the phone.
How to start using Emitrr?
There is no self-serve signup on the website. You click “Free Demo” or “Book a 20 min live demo”, fill in your details, and a sales rep walks you through the platform; the site states that no credit card is required. If you want to hear the AI first, the AI Agent page has a “Talk to Our AI Agent Now” option, so you can call the voice agent yourself before committing to a meeting. Existing customers sign in through the Login link in the header.
The first practical step after onboarding is connecting your phone line and your system of record. Emitrr can text-enable the number your patients already know, or move your calls onto its VoIP phone system. Then you link your EHR, practice management tool or CRM from the integrations library, which covers names such as Athenahealth, Spry PT, DrChrono, eClinicalWorks, Dentrix, Eaglesoft, Curve Hero and HubSpot. Write-back depends on the integration, so ask during the demo which actions your specific system supports.
Next comes the AI Agent configuration. You set the prompts, tone, knowledge sources and fallback messages, and you define “information collectors” for the fields you need, for example date of birth or insurance details. Transfer rules decide when the agent hands a call to staff: on keywords you choose or when the conversation fails. Emitrr says most businesses go live within days and that no developers are needed for this part.
Before turning it on for every caller, run real scenarios through it. Call your own number after hours, ask for an appointment, request a refill, say something the agent should not handle. Each conversation is logged with a recording, transcript and AI summary, so you can see exactly what it collected and where it stumbled. Then switch on reminders, missed-call text back and review requests as workflows on top.
Who is it for?
Physical therapy and chiropractic clinics
Your front desk juggles check-ins, insurance questions and the phone at once, so calls roll to voicemail and slots stay empty. Emitrr answers the overflow, books into tools like Spry PT, and texts patients to fill last-minute cancellations. The case study on its site, Apex Rehab, reports 55+ staff hours saved a month across four locations.
Dental offices
Hygiene recalls and confirmations eat hours of manual calling every week. With integrations for Dentrix, Eaglesoft, Denticon and Curve Hero, reminders and recall texts go out automatically and confirmations write back to the schedule. Your team spends the phone time on treatment conversations instead.
Primary care and multi-specialty practices
Refill requests and “is my prescription ready” calls clog the line. For Athena customers, the voice agent verifies identity with date of birth and phone number, confirms the medication and submits the refill case directly. Staff only see the requests that need a clinical decision.
Veterinary clinics
Pet owners call to book, rebook and ask about vaccines while your staff is in the exam room. The SMS agent and online booking cover routine scheduling, and review requests go out after each visit. You get fuller calendars without hiring another receptionist.
Home services, restoration and insurance agencies
Emergency calls need structured intake fast, such as address, damage type and insurance carrier. The AI Agent collects those fields and routes urgent jobs to dispatchers or hot leads to reps. Missed calls turn into text threads instead of lost jobs.
Staffing and recruiting firms
High-volume candidate outreach is repetitive and time-sensitive. Emitrr runs voice and SMS screening, tags replies and transfers strong candidates to recruiters, so your team talks only to qualified people.
Emitrr pricing
Emitrr does not publish prices. There is no pricing page on the site, and the AI Agent page states that cost is usage-based: your quote depends on voice minutes, SMS conversations and the number of connected locations rather than a flat per-seat fee. The voice agent is marketed as pay-per-minute. The rest of the platform (texting, phones, faxing, reviews, forms) is sold through the same demo process, so you only see numbers after talking to sales.
none advertised. The site offers a free demo and says no credit card is required to start.
pricing is quote-based. The quote scales with voice minutes, SMS conversations and connected locations, with a custom plan for each customer.
Custom pricing through a demo; no public tiers or per-user rates.
Custom quote that covers routing and recall across sites.
Before you sign, ask for the per-minute voice rate, what counts as an SMS conversation, which EHR write-back actions are included, and the contract length. Usage-based quotes are hard to compare with competitors that publish flat monthly tiers, so get the numbers in writing for your expected call volume.
Emitrr key features
AI voice agent
The agent picks up inbound calls in under a second, greets callers with your business name, collects structured details and routes them by intent instead of a numbered phone menu. It also places outbound calls for confirmations, reminders and recall campaigns from inside Emitrr Workflows. Voices come from ElevenLabs, and the agent speaks English and Spanish natively, with translation for other languages.
AI SMS agent and shared inbox
Two-way texting runs from your existing business number, with message tagging, intent detection and routing to the right team or folder. A text reply can trigger an AI call or update a contact field, and follow-ups stop automatically when the contact responds. Calls, texts, faxes, forms and reviews sit in one thread, so whoever picks up sees the full history.
EHR and CRM write-back
The agent checks live availability, then creates, reschedules or cancels appointments and refill requests in connected systems where write-back is supported. Where it is not, Emitrr logs a structured record with the transcript, summary and captured fields. The homepage claims integrations with 500+ CRMs, and the library includes Athenahealth, eClinicalWorks, DrChrono, Dentrix, Eaglesoft, Kareo, Orthotrac, HubSpot and Zapier.
Missed-call text back
When a call goes unanswered, the caller gets an automatic, customizable text within moments, and the reply lands in the shared inbox. It works after hours and during peak periods when every line is busy. It is the simplest feature to switch on and often the one that recovers the most lost bookings.
Review and feedback automation
Review requests go out by text after each appointment based on triggers you set, with a second request if the first goes unanswered. Happy patients get a one-tap link to Google, Healthgrades, Yelp or Facebook, while negative responses go to a private internal form first. A single dashboard shows ratings across connected platforms.
Online scheduling and reminders
Patients book 24/7 from your website or a link sent by text, choose location and provider, and get automatic confirmations and reminders. It supports buffer times, availability rules, group sessions and a self-service portal for rescheduling. Unconfirmed appointments are flagged early so staff can fill gaps.
Compliance and security
Emitrr offers a BAA for healthcare customers, is SOC 2 Type II audited and encrypts data with TLS 1.2+ in transit and AES-256 at rest on AWS. Do-not-call handling, STOP requests and consent capture run automatically on voice and SMS.
Emitrr Pros & Cons
Pros
Emitrr replaces a stack of separate tools with one inbox: texting, phones, scheduling, reviews, forms, faxing and an AI receptionist that shares context across voice and SMS. For healthcare, the depth is real. Write-back into Athenahealth, eClinicalWorks, DrChrono, Spry and dental systems means bookings and refill requests land where staff already work, and the BAA plus SOC 2 Type II covers the compliance questions early. Reviewers on Capterra consistently praise ease of use and, above all, customer support, which many describe as quick and willing to act on feature requests. Transfer rules are explicit, so you know which conversations the AI keeps. Start with missed-call text back and reminders to see ROI before configuring the full voice agent.
Cons
The biggest drawback is pricing opacity. With no public plans, you cannot benchmark Emitrr against competitors without sitting through a demo, and usage-based quotes for voice minutes and SMS conversations make monthly costs harder to forecast. The marketing and integrations lean heavily toward healthcare, so a retail shop or agency may pay for features it never touches. User feedback mentions occasional slowness, small bugs, no way to edit already scheduled messages, and limited desktop notifications. The Android app has a small review base, and one recent reviewer reported crashes and repeated permission prompts. Test the mobile app with your staff during onboarding before rolling it out to everyone.
Use Emitrr if you want…
- Answer every patient call, even after hours.
- Book appointments directly into your EHR without staff.
- Turn missed calls into text conversations automatically.
- Cut no-shows with automated voice and SMS reminders.
- Collect more Google reviews after every visit.
- Handle prescription refill requests without phone tag.
- Text patients from your existing business number.
- Replace separate texting, phone and fax tools.
Emitrr alternatives
Emitrr Reviews
Capterra reviewers rate Emitrr around 4.8 out of 5 across roughly 150 reviews, and the most repeated praise is support that answers fast and goes beyond the ticket.
Users like the SMS templates, scheduled outgoing messages and contact segmentation, but some want the option to edit a message after it has been scheduled.
Several reviewers call the platform easy to learn for staff, while noting that the software can be slow at times and the settings area could be more intuitive.
A salon user asked for desktop pop-up notifications instead of alerts only inside the browser window, and another wanted missed hang-up calls to be easier to spot.
On Google Play the Android app holds 4.6 from a small number of ratings; small-business owners praise the service, while one 2025 reviewer uninstalled it after crashes when editing contacts.
FAQ
Does Emitrr have a free plan or free trial?
Emitrr does not advertise a free plan or a self-serve trial. You start with a free demo, and the site states that no credit card is required to begin.
How much does Emitrr cost?
Pricing is quote-based and not published. For the AI Agent, cost depends on voice minutes, SMS conversations and the number of connected locations rather than per-seat fees.
Is Emitrr HIPAA compliant?
Yes. Emitrr offers a Business Associate Agreement for healthcare customers, uses HIPAA-aligned workflows, and is SOC 2 Type II audited with encryption in transit and at rest.
Which EHRs and CRMs does Emitrr integrate with?
The integrations library includes Athenahealth, eClinicalWorks, DrChrono, Spry PT, Dentrix, Eaglesoft, Kareo, Orthotrac, Denticon, Curve Hero, HubSpot and Zapier. Appointment write-back works only where the specific system supports it.
What languages does the AI Agent speak?
The AI Agent handles English and Spanish natively, and automatic translation covers other languages in calls and text messages.
Can I keep my existing business phone number?
Yes. Emitrr can text-enable your current number, and the AI Agent can go live on that number, so patients keep calling and texting the line they already know.
When does the AI hand a call to a human?
Transfers happen on keywords or failure conditions you configure. Every AI-handled call is logged with a recording, transcript and summary, so staff can pick up with full context.
How long does setup take?
Emitrr says most businesses go live with the AI Agent within days. You configure prompts, knowledge sources and fallback messages without developers, and integrations are set up during onboarding.
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