FPT.AI
AI AutomationUpdated November 13, 2026
Vietnamese enterprise AI platform from FPT Smart Cloud for chatbots, call-center voicebots, document reading and eKYC that automate customer operations.
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What is FPT.AI?
FPT.AI is the enterprise AI application platform run by FPT Smart Cloud, part of Vietnam’s FPT Corporation, and it bundles chatbots, call-center voicebots, speech services, document reading and eKYC into one product family. You use it to automate the high-volume, language-heavy work that clogs banks, insurers, lenders and retailers: answering chat questions, placing reminder calls, scoring recorded calls and pulling data off ID cards and forms. Its edge is local language. The speech, OCR and identity tools are built around Vietnamese voices and Vietnamese documents, and eKYC plugs into the Ministry of Public Security’s C06 resident data system. The weak spot is self-service: most products sit behind a demo request, rollouts run as projects, and the English documentation trails the product line. Pick it if you serve Vietnamese or Southeast Asian customers at scale; look elsewhere if you want a card-on-file signup and a bot live tonight.
How to start using FPT.AI?
Open the Try for free page and create an FPT ID account, which signs you into the FPT.AI Console. One login covers every self-serve service on the platform, and the Console is where you try Text to Speech, ID Recognition, FaceMatch, Liveness Checking, Passport Recognition and Driver License Recognition before you write any code. The enterprise products (FPT AI Agents, Chat, Engage, Enhance, Read, eKYC and Mentor) follow a different path: you fill in the demo form on the Start with us page, choose the product you care about, and FPT’s AI team scopes the project with you.
For a first real scenario, build a support chatbot in the Conversation builder at bot.fpt.ai. Pick a template or click Create new bot, then enter a Bot name, choose a Language and add a Description. Each bot handles only one language, so a bilingual Vietnamese and English service needs two bots. The docs recommend sketching your customer topics as a scenario tree first, then writing intents with sample questions and tagging entities inside those samples, so the NLP model has something concrete to train on.
The screens you will live in are Answer scenarios and the Bot Builder. There you chain answer cards and buttons, add Form cards that collect a customer’s name or phone number, and drop in JSON API cards that call your back end for things like order or loan status. Multi-channel Integration connects the same bot to Facebook Messenger, Zalo, Viber, a website chat widget or a Webhook. Switch on Live Support as well, so conversations the bot cannot resolve land with a human supporter who gets tickets, notes, KPI reports and auto assignment.
Before you publish, run Automation Test. You fill FPT’s Excel template with test inputs plus the expected card type and content, upload it, click Run Test and export the results; past runs stay in the history. After launch, Analytics shows top matched intents, top scenarios, messages answered and active users per hour, which tells you which samples to add next. For enterprise rollouts, FPT says its deployment process takes from 3 weeks to 3 months from day one to go-live.
Who is it for?
Contact center directors in Vietnam
Your agents spend the day on payment reminders, welcome calls and surveys that follow the same script. FPT AI Engage runs those inbound and outbound calls as a voicebot, and FPT AI Enhance transcribes and scores the recordings that humans still handle. Your QA team reviews flagged calls instead of a random sample.
Banks, lenders and insurers onboarding customers remotely
Manual ID checks slow account opening and still miss forged documents. FPT AI eKYC reads chip ID cards, QR codes and NFC data, runs face matching and liveness checks that target deepfakes, and connects to the national C06 system. Onboarding becomes a guided flow on web or mobile through SDKs.
Back-office operations teams
Loan files, claims and shipping documents arrive as scans, handwriting and stamped forms. FPT AI Read classifies the pages, extracts fields from 50+ ready templates for banking, insurance and logistics, and cross-checks values across the whole set. Staff verify flagged fields instead of retyping every page.
Retail and consumer brands selling on Zalo and Messenger
Customers ask the same stock, delivery and promotion questions on three different apps. FPT AI Chat answers on the website, Messenger, Zalo, Instagram, WhatsApp and Viber from one knowledge base and hands tricky cases to Live Support. Night and weekend traffic stops piling up in the inbox.
HR and learning managers
Training decks get read once and forgotten. FPT AI Mentor sends each employee daily micro-lessons in text, image, audio or short video, using spaced repetition on weak areas, with dashboards for managers. Skills tracking moves from annual tests to a daily signal.
Developers adding Vietnamese speech or vision to an app
Generic speech APIs are rarely tuned for Vietnamese tones and regional accents. The Console exposes text to speech, speech to text and document OCR with free tiers, and the Conversation API covers intents, entities, training and prediction. You prototype on free quotas and scale on prepaid packs.
FPT.AI pricing
There is no single subscription. The flagship products are sold as enterprise projects with quote-based pricing after a demo, while the self-serve APIs carry published rate cards in the developer docs. Most of those rate cards are in Vietnamese dong; only the Conversation chatbot API lists prices in US dollars, so the plans below quote USD only where FPT does.
Includes 10,000 requests a month, then $1.50 per extra block of 1,000 API calls. Enough for a pilot bot or a quiet FAQ page.
Custom. Includes 2,000,000 requests a month, extra blocks of 1,000 API calls at $0.90, and premium technical support.
100,000 characters a month on the newer natural voices, with slower conversion, queued requests, a daily request cap and no technical support.
priced in VND only. Prepaid packs add 1.5 million, 4 million, 10 million or 27 million characters on top of the free tier, with high-speed conversion and no usage-time limit. Business Premium with standard technical support is Custom.
Volumes above 10,000 minutes are Custom.
per-request pricing in VND below 10,000 requests a month; above that, Custom.
Custom. Pricing is quote-based and scoped per project.
FPT.AI key features
FPT AI Agents builder
You assemble agents from five components: Knowledge, Business Process, Tools, Guardrails and Persona. FPT says a basic agent can be described in natural language and running in about 10 minutes, and the platform targets customer service, employee, training, sales and creative agents. You get one place to define what an agent knows, what it may do and how it speaks.
Omnichannel chatbot with human handoff
FPT AI Chat and the Conversation builder deploy one bot to the website, Messenger, Zalo, Instagram, WhatsApp and Viber, with Vietnamese, English, Japanese and Indonesian language support. Live Support adds a supporter console with tickets, notes, KPI reports and auto assignment. A human can pick up exactly where the bot stops.
Voicebots for inbound and outbound calls
FPT AI Engage covers customer service, welcome calls, surveys, reminders and verification, telesales and voice biometrics, and FPT claims it automates more than 12 million calls a month. The newer FPT AI Voice Agent adds an orchestrator for specialized agents, end-of-utterance detection, interruption handling and retrieval from your knowledge base. Your call center scales on peak days without temporary hires.
Call quality analytics
FPT AI Enhance turns call recordings into text, extracts key information, scores each call against customizable templates and tracks sentiment for both the customer and the agent. An alert filter pushes unusual calls to the QA team, and a reporting dashboard gives insight into customers and agents. Coverage moves from sampled calls to every call.
Intelligent document processing
FPT AI Read pre-processes scans (cropping, rotating, cleaning), splits mixed document sets, and extracts text from PDFs, handwriting, tables, signatures and red stamps. A human-machine verification step and cross-document checks catch duplicates and contradictions. The 50+ templates cover common banking, insurance and logistics forms out of the box.
eKYC and face authentication
FPT AI eKYC reads the front of ID documents, QR codes and NFC chips, checks for 30+ fraud and quality signs, and runs face matching, face search and liveness detection aimed at spoofing and deepfakes. It ships as web and mobile SDKs with an admin portal. Remote onboarding gets fraud checks without a branch visit.
Developer APIs and Console
One FPT ID account opens text to speech, speech to text, passport, driver license and ID recognition, FaceMatch and liveness APIs, plus Conversation endpoints for Intent, Entity, Sample, Train and Predict and a Chatbot SDK. Free tiers let you test quality on your own data before you pay.
FPT.AI Pros & Cons
Pros
Few vendors cover Vietnamese as deeply. Speech recognition, text to speech, OCR and eKYC are tuned for local accents, local ID cards and stamped paperwork, and the eKYC module ties into the national C06 resident data system. The product family is broad, so one supplier can run your chat channel, your voicebot, your call QA and your document intake, with a single FPT ID login on the developer side. ISO 27001, ISO 27017, ISO 9001 and PCI DSS certifications help with bank and insurer procurement, and reviewers praise responsive vendor support. Start with one high-volume use case, such as payment reminder calls, and expand once the integration is proven.
Cons
Most of the platform is not self-serve. Agents, Chat, Engage, Read and eKYC sit behind a demo form, prices are quote-based, and the public speech and vision rate cards are in dong, which complicates budgeting for foreign buyers. Reviewers on SoftwareReviews and G2 describe slow initial setup, thin advanced documentation and customization that gets complex quickly. The Conversation builder limits each bot to a single language, so multilingual service means maintaining parallel bots. The Voice Maker web app now redirects to a separate AI Factory console, so expect some product reshuffling. Ask for training materials and a sandbox in the contract before you sign.
Use FPT.AI if you want…
- Automate Vietnamese customer chats across Zalo and Messenger.
- Run outbound reminder and survey calls with a voicebot.
- Score every recorded support call instead of samples.
- Extract data from stamped, handwritten and scanned forms.
- Verify customer identities remotely with chip ID and liveness.
- Add natural Vietnamese text to speech to your app.
- Build multilingual AI agents with guardrails and business tools.
- Deliver daily microlearning to employees through messaging apps.
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Reviewers on G2 find the interface intuitive for building chatbots and value having messaging support automated around the clock, but say advanced customization gets complicated and the advanced documentation is thin.
An IT leader on SoftwareReviews rates the customization depth highly, yet says it took about three weeks to get comfortable without proper documentation and advises asking for training materials up front.
Another SoftwareReviews user credits the platform with handling complex queries and adapting to real-time data, while noting it slows down when loading large amounts of data.
Text to speech users on G2 praise the range of regional Vietnamese voices; others want more variety across age groups and note the product is clearly focused on Vietnamese first.
A consumer-finance reviewer on G2 runs both the chatbot and the outbound voicebot, hit an integration problem early on, and says FPT.AI support fixed it quickly; one reviewer also calls the pricing a little high.
FAQ
Does FPT.AI have a free plan?
Yes, for the developer APIs. The Conversation API includes 10,000 free requests a month, text to speech has a free tier of 100,000 characters a month, and speech to text offers 60 free trial minutes a year; the enterprise products are quote-based.
Is FPT.AI the same as FPT AI Factory?
No. FPT.AI is the application layer with chatbots, voicebots, document reading and eKYC, while FPT AI Factory is FPT Smart Cloud’s separate GPU and model-development infrastructure at factory.fpt.ai.
Which languages does FPT.AI support?
FPT AI Chat, Engage, Enhance and Mentor list Vietnamese, English, Japanese and Indonesian. The speech and identity services are built primarily for Vietnamese.
Which channels can an FPT.AI chatbot connect to?
The product pages list website chat, Facebook Messenger, Zalo, Instagram, WhatsApp and Viber, and the Conversation builder also supports Facebook at Work and a generic Webhook.
Is my data secure with FPT.AI?
FPT.AI lists ISO 27001, ISO 27017, ISO 9001 and PCI DSS certifications and publishes data protection and privacy policies on its site. Ask sales about data residency if you operate outside Vietnam.
Does FPT.AI offer an API?
Yes. The Console exposes speech, OCR, FaceMatch and liveness APIs, and the Conversation API covers intents, entities, samples, training, prediction and answer retrieval, plus a Chatbot SDK.
How long does an FPT.AI deployment take?
FPT says its enterprise deployment process runs from 3 weeks to 3 months from day one to go-live, depending on the use case and integrations.
Where is FPT.AI based?
FPT.AI was founded in 2017 and has offices in Hanoi, Ho Chi Minh City and Tokyo, with enterprise clients in 15 countries according to the company.
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