Teloz
Customer SupportUpdated October 27, 2026
AI cloud contact center and business phone system with an AI receptionist, omnichannel inbox, dialers and live analytics for US teams.
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What is Teloz?
Teloz bundles a cloud phone system, an omnichannel contact center and an AI receptionist into one per-seat subscription aimed at US sales and support teams. Calls, SMS, WhatsApp, social DMs and web chat land in a shared queue, where natural language processing tags intent and routes each conversation to the right skill group, while supervisors watch sentiment, wait times and call quality on live dashboards. The AI voice agent answers overflow and after-hours calls, books appointments and hands off to a person with the transcript attached. Published plans start at $7.99 per user per month on annual billing, which is low for a product that bundles calling, texting and AI minutes. The weak spot is trust signals: independent reviews are scarce and some figures on the vendor’s own site contradict each other. Run a pilot if you want phones and AI under one bill.
How to start using Teloz?
Click Start Trial on the Teloz site and you get a short form asking for your full name, work email and a topic such as contact center, AI receptionist or SMS messaging. Most Get Started buttons on the pricing page lead to the contact form instead, so expect someone from sales to follow up before everything is switched on. According to the docs, activation then means verifying your email and finishing a two-minute onboarding wizard that sets your business profile and timezone. The Trial tier gives you 100 minutes of US/Canada calling, 50 SMS segments, one local number and 25 AI receptionist minutes to work with.
Next, open the admin dashboard to invite teammates, assign roles and provision local or toll-free numbers. Teloz says new numbers activate in under 10 minutes. If you are moving from another provider, request a port: it is free on paid plans, though the site quotes both 3 to 7 and 5 to 10 business days, so keep the old line live until the port is confirmed. US business texting needs 10DLC and TCR registration, which Teloz files for you from the Starter plan up.
Then build the call flow. The docs describe drag-and-drop IVR menus, business hours, holiday rules and queue settings, and the contact center tiers add skills-based routing. For the AI receptionist, upload FAQs, scripts or your help center as PDF, CSV, URL or sitemap so it can generate intents like rescheduling an appointment or answering an insurance question. Custom AI training on your own knowledge base starts on Professional, which allows one knowledge base, and voice cloning starts on Enterprise.
Before switching your team over, work through the eight-item go-live checklist in the docs: numbers provisioned, IVR tested, business hours set, recording and transcription enabled, CRM connected and a first live call made. The HubSpot connector installs through OAuth with a short field-mapping step, after which calls, recordings and transcripts write back to contact records. Once traffic flows, watch containment rate and handoff accuracy on the AI performance view to see how many calls the bot resolves without a person.
Who is it for?
Clinics and local service businesses
Missed calls during appointments and after closing turn straight into lost bookings. The AI receptionist answers around the clock, books slots through calendar and CRM sync and writes a call summary afterwards. Your front desk stops spending the morning returning voicemails.
Support team leads
Customers reach you by phone, SMS, WhatsApp, Instagram and email, and each channel tends to have its own inbox. From Professional up, Teloz folds them into one omnichannel queue with intent tagging and skills-based routing. An agent sees the earlier touchpoints before replying, so customers stop repeating themselves.
Outbound sales managers
Reps lose talk time dialing numbers that never pick up. Enterprise adds progressive, predictive and agentless dialing with local presence, while Professional includes a preview dialer and a basic campaign builder. The HubSpot connector adds real phone steps to Sequences and logs every call automatically.
Multi-site operations
Running several locations on separate phone systems means several bills and no shared directory. Department and location grouping, multi-site user roles and regional business hours keep everything on one account. Overflow can route to a second site before queues back up.
Microsoft Teams shops
Staff already live in Teams but still need a proper phone system behind it. On Professional and above, Teloz runs a PBX underneath Teams with extensions, transfers, IVR and recording, so nobody has to learn another app.
Developers at SaaS companies
You want calling inside your own product rather than a separate dialer. The REST API follows the OpenAPI spec, covers calls, contacts and webhooks, and lets you embed the Teloz dialer. Full API access starts on Professional; Starter gets a basic tier.
Teloz pricing
Teloz charges per user per month, and every paid tier includes unlimited US and Canada calling, business SMS within fair-use limits and a monthly pool of AI receptionist minutes. Prices are listed in USD, and the page defaults to annual billing, where the per-seat rate drops by up to 38%; the discount is largest on Starter and much smaller on the upper tiers. Professional requires at least 3 seats, Enterprise at least 10 and Custom at least 50.
The card says “Free forever”, but the pricing FAQ says the account pauses after 14 days and data is kept for 30 days unless you upgrade. You get 100 minutes of US/Canada calling, 50 SMS segments, 1 local number, 25 AI receptionist minutes and 100 AI chatbot conversations, with no SLA.
Unlimited US/Canada calling, SMS and MMS up to 10,000 segments, call queues, caller name display, an agent-facing AI assistant, 25 AI receptionist minutes, 200 chatbot conversations and a 99.9% uptime SLA. There are no CRM integrations or omnichannel inbox at this level, and support is email only.
Adds Salesforce, HubSpot and Zoho integrations, the omnichannel inbox with WhatsApp, Messenger and Instagram, 30-day call recording, supervisor listen, whisper and barge, a preview dialer, 100 AI receptionist minutes, 1,000 chatbot conversations, one custom knowledge base and a 99.95% SLA.
Adds predictive, progressive and agentless dialing with local presence, 300 AI receptionist minutes, 3,000 chatbot conversations, five knowledge bases, voice cloning, one-year recording retention, Analytics Pro dashboards, BigQuery or Snowflake export and a 99.99% SLA.
White-label branding, a dedicated customer success manager, custom AI and voice cloning, unlimited SMS, TB-scale storage and a 99.999% SLA.
Teloz key features
AI receptionist and voice agent
It greets callers in your brand voice, works out intent with NLP instead of a press-one menu, books appointments through calendar and CRM connections and escalates to a person with the live transcript and customer record. Teloz lists English, Spanish and other languages, and reports containment rate, handoff accuracy and AI-call CSAT on a performance view. Every plan includes some minutes, from 25 on Trial and Starter up to 300 on Enterprise.
Omnichannel contact center
Voice, SMS, WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, web chat and email feed one queue, and agents answer from a single workspace. Incoming conversations are classified by intent and matched to skill groups using machine learning rather than a static menu tree. Customers who switch channels mid-issue reach an agent who already sees the earlier messages.
Real-time analytics and supervision
Live dashboards show call volume and wait times by queue, agent status, wrap time, sentiment across voice and chat, and per-call jitter, latency and packet loss. Supervisors on Professional and above can listen, whisper or barge into calls when sentiment drops.
AI agent assist and conversation intelligence. During live calls, reps get whisper prompts, knowledge base answers and next-best-action suggestions, while every call is transcribed, tagged and scored for sentiment. Searchable transcripts let you pull every call that mentioned a cancellation or refund in the past week. An AI Writer drafts SMS and chat replies on Starter and above.
Cloud phone system
Unlimited US and Canada calling, shared lines, call queues, multi-level IVR, voicemail-to-email with transcription, online fax, HD video meetings and team chat run in one app on the web, iOS and Android. Teloz handles 10DLC and TCR registration for business texting, which otherwise means carrier paperwork on your side. One login replaces a desk-phone PBX, a texting tool and a video app.
Dialers and campaigns
Professional includes a preview dialer and a basic campaign builder; Enterprise adds progressive, predictive and agentless modes plus local presence dialing so outbound calls show a local area code. The predictive dialer connects agents only to answered calls, which raises talk time per hour. Campaign, SMS and number reports let you compare performance side by side.
CRM integrations and API
Salesforce, HubSpot, Zoho, Freshsales, Zendesk, Pipedrive, Monday and Microsoft Dynamics connectors on Professional and up add click-to-call, screen pops and automatic activity logging, with Zapier and webhooks for everything else. A REST API documented with an OpenAPI spec covers calls, contacts and webhook subscriptions.
Teloz Pros & Cons
Pros
Teloz puts phone service, texting, an omnichannel inbox and an AI receptionist on one account and one bill, which removes a lot of vendor juggling for small and mid-size teams. The pricing page is unusually open for this category: per-seat rates in USD for four tiers and a detailed feature matrix that spells out AI minutes, SMS segments, recording retention and SLA per plan. An entry price of $7.99 per seat on annual billing is low for a plan with unlimited US/Canada calling and AI minutes included. Carrier-side protections such as A-level STIR/SHAKEN attestation, 10DLC registration and dynamic E911 come standard. Start on Professional if you need CRM sync, since that is where most contact center features become available.
Cons
The independent footprint is thin. Trustpilot lists only eight reviews with a 2.5 TrustScore, most of them short 2023 posts about virtual numbers, and the homepage badges claiming 4.8 on G2 and 4.9 on Capterra could not be matched to public listings. The site also contradicts itself in places: the founding year (2005 on the About page, 2010 in its structured data), number porting times, SLA wording and a Trial card that says “Free forever” next to a 14-day limit. The company markets itself as US-based but lists a Hong Kong office address. Starter lacks CRM integrations and the omnichannel inbox. Get the SLA, porting terms and AI minute overage pricing in writing before you commit seats.
Use Teloz if you want…
- Answer every inbound call with an AI receptionist.
- Route calls, texts and social messages into one queue.
- Replace a desk-phone PBX with a browser-based system.
- Book appointments automatically from inbound phone conversations.
- Coach agents live with whisper prompts and sentiment scores.
- Run predictive dialing campaigns with local presence numbers.
- Log every call and transcript in your CRM.
- Keep phones, SMS and video on one bill.
Teloz alternatives
Teloz Reviews
Early Trustpilot reviewers say setup was quick, with a virtual number running within minutes, and that callers could not tell the line was virtual; these reviews date from 2023 and cover the phone-number service rather than the newer AI contact center.
One reviewer values having local numbers in several area codes for a business that sells nationwide, and another likes changing call routing and voicemail greetings from the online account without calling support.
Several short reviews call it strong value for the money and mention reliable call and message delivery, although they are brief, unprompted and none carry a verified label.
The most recent Trustpilot review, from July 2026, is a one-star complaint about an unprofessional sales team, and the profile notes the company has not replied to negative reviews.
FAQ
Does Teloz have a free plan?
There is a $0 Trial tier with 100 calling minutes, 50 SMS segments, one local number and 25 AI receptionist minutes. The card says “Free forever”, but the pricing FAQ says the account pauses after 14 days, with data kept for 30 days if you do not upgrade.
How much does Teloz cost per user?
Paid plans run from $12.99 to $29.99 per user per month on monthly billing, or $7.99 to $25.99 on annual billing. Professional needs at least 3 seats, Enterprise 10, and the Custom plan for 50+ seats is quote-based.
Can I keep my existing phone numbers?
Yes. Porting is free on paid plans and Teloz handles 10DLC and TCR registration for US texting. The site gives both 3 to 7 and 5 to 10 business days for a port, so plan for the longer window.
Which CRMs does Teloz integrate with?
Professional and higher plans include connectors for Salesforce, HubSpot, Zoho, Freshsales, Zendesk, Pipedrive, Monday and Microsoft Dynamics, plus Zapier and webhooks. Google Workspace, Outlook and Slack sync are available on every plan.
What languages does the AI receptionist speak?
Teloz lists English, Spanish and other languages, with a range of voices across US English accents. You upload your own scripts, and voice cloning for the receptionist is available on Enterprise and Custom.
Is Teloz secure and compliant?
The security page lists TLS 1.3 and SRTP in transit, AES-256 at rest with per-tenant keys, SSO via SAML, SCIM provisioning, MFA and A-level STIR/SHAKEN attestation. It does not list a SOC 2 report or HIPAA attestation, so ask for documentation if your industry requires it.
Does Teloz have an API?
Yes, a REST API with webhooks and an OpenAPI spec lets you start calls, list contacts, register webhooks and embed the dialer. Access is read-only on Trial, basic on Starter and full from Professional up.
Can I cancel at any time?
Monthly plans are month-to-month and can be cancelled from the account dashboard. Annual plans are paid upfront and are not refunded pro-rata, though you can upgrade mid-cycle and pay only the difference.
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